welcome email
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A
Anne-Marie Chantal
Hi, I've heard from some new members that they aren't getting the welcome email that we have set up in the membership setting.
Can you please advice us on what might be happening so we can fix it?
Thanks
Log In
Isaak
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Isaak
Hi Anne-Marie the Org Settings notice is the default message for only
new
Membership Levels. Once a membership level has been established you need to edit the Welcome message under the notofication area within the Edit Membership Level screen 👍
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Anne-Marie Chantal
Isaak: I have that in there as well and it still not sending it out
Isaak
Anne-Marie Chantal: In that case please email us support@tidyhq.com and we can work through it with you. Please include all details and links to the membership level etc, it will greatly help us expedite the solution :)